Priority Support Policy

What Level of Priority Support Can You Expect?

All Priority Support tickets are answered in the order that they are submitted.

Priority support is available to the original purchaser only.

I will help you in troubleshooting any issues you might have with Content Notify providing it has an active subscription. This may involve asking you to follow steps in support documents and providing answers and feedback for each stage. There is a high chance your issue will be resolved quickly however, the complexity of an issue will determine how long it takes to find any underlying causes. The more thorough you can be in your answer and commitment to resolving the issue, the quicker we can get your issue resolved.

Unfortunately, I cannot provide a level of support where I log into your website to troubleshoot an issue for you, or provide custom code or support for custom code written by a 3rd party. If you need additional help, you may need to hire a developer of which I have happy to offer recommendations.